Member Portal

SUSPENSIONS

• Request is to be completed through the online membership portal.
• Suspensions are accessible for Centre memberships only, including squads’ session per week memberships.  
• A minimum of 14 days’ notice prior to the start of all suspensions is required.
• Maximum suspension on membership types.
  • 8 weeks for ongoing and 12-month memberships per calendar year
  • 4 weeks for 6-months memberships per membership term
  • 1 month membership, multi-visit passes and program memberships (LTS Lessons) are not eligible for suspension.
• All suspensions are for a minimum of 1 week.
• All suspensions are charged a fee of $1 per day.
• No suspension request will be backdated under any circumstances.
• Any unused suspension weeks do not roll over to the next year. 

LOCK IN PERIOD (COOLING OFF POLICY)

• This agreement is subject to a 14-day maximum lock in period.
• The lock in period commences at the commencement date of your membership. 
• All ‘cooling off’ cancellations must be in writing to the Centre.
• New members have the right to cancel their membership within the lock in cooling off period if they are not completely satisfied with the service and/or programs.
• No refunds are given for monies paid in advance and cancellation of membership will be in line with the current payment.
• Once the 14-day lock in cooling off period has passed members will be required to provide 30 days written notice to cancel their membership as per clause 7.7 in the full terms and conditions.

CANCELLATIONS

• A minimum of 30 days’ notice is required via the Cancellation request form on the website.
• Cancellation request requires 30 days’ notice from the date the request is formally submitted.
• Any outstanding fees are required to be settled for the cancellation request to be processed.
• You are not eligible for suspension within a cancellation period. Any active suspension will be removed  by the system from the next invoice/payment date once a cancellation request has been processed.
• You are not eligible for any missed lesson options during your cancellation period. Any active practice passes allocated for classes that fall in the cancellation period will be removed by the system.
• If notification of intent to cancel is not received 30 days prior, the account will be charged as agreed.

Cancellation Request Form

Download the full Waves Fitness and Aquatic Centre Terms and Conditions Document(PDF, 106KB) for general entry terms and conditions as well as membership suspensions and cancellation information.